Large Equipment Field Technician
Position in the Northeast or Northern Midwest area of the US 

A home office is required for this position. 

Qualification Requirements:

• Experience with the following:
  • Customer service and end-user product operation training
  • Installing and setting up equipment on site
  • Installing, configuring, and troubleshooting software
  • Supporting customers remotely
• Proficient computer skills including Windows and network configuration
• Basic knowledge of standard tools and measurement devices
• Good communication skills with dealer representative and dentists
• Field service experience on digital Panoramic and Cephalometric X-ray units is preferred
• Field service experience of dental Cone Beam CT (3D) X-ray units is preferred

Primary Description of Job Responsibilities:

• Provide field service to the following dental X-ray systems:
  • Digital panoramic/cephalometoric X-ray units
  • Dental Cone Beam CT (3D) X-ray units
  • Host computer for the image acquisition and processing for the above X-ray products
• Installation and calibration of above mentioned X-ray systems together with the host computer set-up including network configuration at the dental clinic or hospital (travel within the US Canada territory is required)
• Staff training of the operation of the X-ray products at the customer’s site after installation
• Repair and troubleshooting of the dental X-ray system at customer’s site
• Repair and troubleshooting of the host computer by remote login
• Staff training for the operation of the X-ray system by remote login and telephone communication
• Provide technical training such as installation, configuration, and repair service of the X-ray system to the dealer technician
• Technical support and advice for dealer technicians by telephone and remote login
• Set up and dismantling of X-ray systems at dental trade shows
• Demonstration of X-ray systems at trade shows or at the showroom of the headquarter office in Irvine, CA
• All the service activities shall conform to the company’s Standard Operation Procedures based on the ISO Quality Management System Regulation

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Company offers excellent compensation and benefits plan including Medical, Dental, Vision, Life and Matching 401(k), Paid Personal Time, Sick Leave and Holidays.

For immediate consideration, please email resume to HR-R@JMoritaUSA.com.